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Creating an account and logging in to the Client Area
Account & Support

Creating an account and logging in to the Client Area

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The Magic Streams Client Area is your account with us. From there you order services, pay proforma invoices, manage domains and open support tickets. This article shows you how to create an account, how to log in and what the login page's messages mean.

Creating an account

An account is also created automatically with your first order. If you want to create one beforehand:

  1. Click Register in the menu or on the login page.
  2. Fill in your Contact details: First Name, Last Name, Email, Phone, Address, City, Postal Code, Country and State/Region. Fields marked with an asterisk (*) are required.
    • For Phone, choose the country from the flag and type only the digits, e.g. 2101234567.
    • If you're a business, fill in Business Name and Tax ID. The Fill from VAT button fills in the business details automatically from the registries. If you're a private individual, leave the Tax ID empty; you'll receive a receipt. See Account details, invoice or receipt.
  3. Under Preferences, choose the Language (Ελληνικά or English) and Currency. You can't change the currency yourself later, so choose carefully.
  4. Fill in any Additional Information requested.
  5. Enter a Password or click Generate password for a random strong one (copy it somewhere safe). Repeat it in Confirm Password.
  6. If you'd like to receive news and offers, leave the mailing list option on.
  7. Click Register.

You're logged in automatically and taken to the Dashboard. You'll also receive a welcome email.

Password rules

  • At least 8 characters.
  • It must be strong enough: combine at least three of the following: 12 or more characters, upper and lower case, numbers, symbols. The bar shows Weak, Medium or Strong.

Registration messages

MessageWhat to do
Please fill in all required fields.A field marked * is empty.
The phone number is not validEnter only the digits (6 to 14), without spaces or the country code.
This password is too weakAdd length, capitals, numbers or symbols.
This email is already registered.You already have an account. Click Login or Forgot password?
Security verification did not complete…A browser extension (ad blocker) is blocking the security check. Disable it for the page or try another browser.

Logging in

  1. Open the Client Area login page.
  2. Enter your Email and Password.
  3. Click Login.
  4. If you've enabled two-factor authentication, enter the 6-digit code from your app.

If the login page shows Google, Facebook or X buttons, you can also log in with those. The first time, if the email of your Google or Facebook account matches your account's email, they're linked automatically. Otherwise you'll be asked once to log in with email and password to make the link.

Login messages

MessageWhat it means / what to do
Invalid email or password. (N attempts remaining)Check the keyboard language and Caps Lock. If you don't remember your password, click Forgot password? (Password reset).
Too many failed login attempts. Please try again in N minutes.After 5 wrong attempts, login is locked for 15 minutes. After 10 from the same internet connection, for 30 minutes. Just wait; you don't need to contact us.
Sign-in failed / was cancelled (Google, Facebook, X)Start again, in the same browser, within 10 minutes.
No active account was found with this email.The Google/Facebook email doesn't match an account. Log in with email and password.

How long a login lasts

  • A login expires 8 hours after you sign in, whatever you're doing, for security reasons.
  • If you're inactive for a number of minutes, an Inactivity Warning appears with a countdown. Click Stay Logged In to continue or Log Out to leave. Inactivity is measured across all your open tabs together.
  • If your IP address changes during the session (e.g. when your phone switches from Wi-Fi to mobile data), you may need to log in again.

Language

Change the language from the flag at the top right (GR / EN), or under My Details → Language. The choice is saved to your account, and we also send you emails in that language.

The Dashboard and the menu

  • Services → My Services: all your services. See Your service page.
  • Domains: your domains, search, transfer and pricing.
  • Billing: proforma invoices, account credit, legal documents and payment methods.
  • Help → Support: tickets, announcements, knowledge base.
  • Account: your details, contacts, users, email history and Security.

The bell at the top right tells you about unpaid proforma invoices, domains expiring within 30 days, services that need renewing and available credit. The menu can be made "small" with the collapse button at its bottom.

Logging out

Click Logout at the bottom of the menu or in the menu under your name. On a shared computer, always log out when you're done.

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