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Quotes: how to view, accept or reject a quote
Billing & Payments

Quotes: how to view, accept or reject a quote

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For special requirements (e.g. many services together, a dedicated server, website development or custom pricing) we send you a quote. The quote appears in the Client Area, and when you accept it a proforma invoice is created immediately.

Where to find your quotes

Billing → My Quotes. The list shows the number, subject, date, Valid Until, total and status. You also receive an email when we send you a new quote.

StatusMeaning
DeliveredThe quote has been sent to you and is waiting for your answer.
AcceptedYou accepted it.
LostYou rejected it.
On Hold / Draft / DeadThe quote is being worked on or is no longer valid. No action is needed from you.

The quote page

Click the eye icon. You see the proposal text, the lines with Qty, Unit Price, Discount and Total, the VAT, the final total and the Notes.

Accepting

  1. On a quote with status Delivered, click Accept Quote and confirm.
  2. A proforma invoice is created immediately with the quote's amounts and you're taken to it.
  3. Pay it (How to pay a proforma invoice). The services are activated after payment.

If you have credit, click Use my credit on the proforma invoice; it isn't applied automatically to quotes.

Rejecting

Click Reject Quote and confirm. If you'd like changes to the quote, it's better to reply with a support ticket to sales, quoting the quote number; we'll send you a new one.

Good to know

  • The quote's prices are valid until the Valid Until date. To accept after that date, contact us first so we can confirm the prices.
  • To save the quote, use your browser's print function ("Save as PDF").
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