How to pay a proforma invoice: all payment methods

Billing & Payments

How to pay a proforma invoice: all payment methods

262 views

Every charge (new order, renewal, upgrade) is first issued as a proforma invoice. Once it's paid, the service is activated or renewed, and the legal document (invoice or receipt) is issued afterwards. This article shows you how to pay and how quickly each payment method is credited.

Find the proforma invoice

From the "New proforma invoice" email we sent you: click the link.
Or in the Client Area: Billing → Proforma Invoices. The Unpaid filter shows those waiting for payment, and the number next to the menu shows how many there are. Click Pay.

The proforma invoice page

Left: your details (Invoiced To), Proforma Date, Due Date (when it must be paid by), the line items, Tax (VAT) and the Total.
Right: the Pay Now card, with the payment method and the amount.
Print prints it or saves it as a PDF from your browser.

Paying step by step

If you have available credit, "Available credit" and the Use my credit button appear. If the credit covers the amount, the proforma invoice is paid immediately. Otherwise it's reduced and you pay the difference. See Credits.
Under Payment Method, choose how you'll pay. The page reloads with the instructions for that method.
Follow the instructions (see the table).

Payment methods

Method	How it works	When it's credited
Card (Viva Payments)	Click Pay Now. You're taken to Viva's secure page, pay by debit or credit card and are returned automatically. For larger amounts instalments may be offered.	Immediately
IRIS	Click Pay Now, choose your bank and complete the payment in its e-banking or app. No fee.	Immediately
PayPal	Click Pay Now, log in to PayPal (or pay by card as a guest) and confirm.	Immediately
Revolut Pay	Click Pay Now and complete the payment on Revolut's page.	Within seconds. If it still says "Unpaid" right after you return, refresh the page.
Paysafecard	Click Pay Now and enter your paysafecard's 16-digit PIN.	Immediately
RF code (DIAS)	Pay from any Greek bank with the RF code shown. See Paying with an RF code.	The same day (on working days)
Bank transfer	Click View bank accounts and pay into one of them. See Paying by bank transfer.	The same day, if you pay into an account at your own bank. Transfer from another bank: 1-2 working days, with a transfer cost of +€4*

After a successful online payment you return to the proforma invoice with "Payment received successfully! Thank you.", the status changes to Paid and you receive a confirmation email.

Fees: RF code (DIAS), IRIS and bank deposit at the same bank have no fee at all. For a transfer from another bank, allow for a transfer cost of +€4* (* set by the banks and may change). Card (Viva), PayPal, Paysafecard and Revolut may add a "Service Fees" line to the proforma invoice. When you change payment method, the amount is recalculated and you see the final amount before paying.

What happens after payment

New order: the service is activated and you receive an email with its details.
Renewal: the service's "Next Due" date moves forward by one cycle.
Service suspended for late payment: it comes back automatically as soon as the proforma invoice is paid.
Domain: the registration, transfer or renewal is submitted to the registry.
Legal document: the invoice or receipt is issued after payment (see here).

Several unpaid? Pay them together

If you have two or more unpaid proforma invoices, the list shows the Pay all unpaid proforma invoices button.

Click the button. A single combined proforma invoice is created with all the unpaid ones.
Pay it any way you like. One payment settles them all and activates their services.

Partial payment and overpayment

If you pay less than the total, the proforma invoice stays Unpaid with the remaining balance.
If you pay more, the difference goes into your credit balance and is used on future proforma invoices.

Proforma invoice statuses

Status	Meaning
Unpaid	Waiting for payment.
Paid	Settled.
Cancelled	No longer valid, e.g. after a cancellation request. It isn't paid.
Refunded	The amount has been refunded.
Draft	Not yet finalised by us. It can't be paid.

Common problems

Problem	Solution
I paid by card but it still says "Unpaid"	Refresh the page after a minute. If it doesn't change, send a ticket to billing with the date, amount and, if you have it, the transaction number. Don't pay a second time.
"Payment was cancelled. You can try again."	You cancelled or closed the payment page. You weren't charged; try again.
The card was declined	Check the limit and expiry date, or whether your bank asked for approval in its app. Try another card or IRIS.
I can't see the payment method I want	Not every method is available for every charge. See the Payment methods page or ask us.
The proforma invoice says "Draft" or "Payment Pending"	It can't be paid online yet. Contact billing.

Was this answer helpful?