On the My Details page you set the details your documents are issued with, your email, language and preferred payment method, and which emails you want to receive.

Go to Account → My Details.

Contact and billing details

• First Name, Last Name, Email, Phone.
• Business Name and Tax ID, for businesses.
• Address 1 and 2, City, Postcode, Country, State/Region.

Click Save. You'll see "Changes saved successfully".

Invoice or receipt?

• Private individual: leave the Tax ID empty. You'll receive a receipt.
• Business or self-employed: fill in the Tax ID and Business Name to receive an invoice. If Additional Information has a document-type option, choose "Τιμολόγιο" (invoice). The Tax office (ΔΟΥ) and Profession fields then appear and become required. With "Απόδειξη" (receipt) they're hidden.
• The Fill from VAT button fetches the business name and address automatically from the Greek tax authority (for Greek VAT numbers) or from VIES (for other EU VAT numbers). Choose the country first (EL for Greece), click the button, check the details and then click Save.

Businesses in other EU countries: with a valid intra-EU VAT number (VIES), prices may be shown without VAT (reverse charge). The exemption is worked out automatically when you save the country and VAT number.

The details you change apply to new proforma invoices and documents. Documents already issued don't change. If you need a correction to an issued document, open a ticket with our billing department. See also Proforma invoices and legal documents.

Changing your email

If you change the Email here, the email you log in with changes too. Next time, log in with the new one. The change is immediate, without a confirmation email, so check carefully that you've typed it correctly. If the new email is already used by another account, you'll see "This email address is already in use by another account".

If you've invited other users, only the account owner should change the account email.

Account Settings

• Payment Method: the payment method suggested on new proforma invoices. You can always change it on each proforma invoice. See How to pay a proforma invoice.
• Language: the language of the client area and of the emails we send you.

The account currency is set at registration and can't be changed here.

Email Preferences

In the right-hand column you choose which categories of email you receive:

Careful: if you switch off a category, you receive no email from it at all, neither you nor your contacts. For example, without "Support Emails" you aren't notified of our replies to your tickets, and without "Proforma Invoice Emails" you don't find out that a service is about to expire. We recommend leaving them all on and, if you like, sending copies to others through Contacts.

The Subscribe to our mailing list option only covers newsletters and offers. Emails about proforma invoices, services and tickets arrive as normal regardless. Password reset and security emails are always sent.

Click Save in the Email Preferences card; it's saved separately from your details.

Email History

Under Account → Email History you can see every email we've sent you, newest first, and open any of them. Useful if you accidentally delete an email with activation details. Attachments are shown by name only; for a copy of an attachment, open a ticket.

If we've uploaded files for you (e.g. contracts, documents or audio spots), a Files option also appears, where you can download them.

Unsubscribing from newsletters

Every newsletter has an "Unsubscribe" link. By clicking it and confirming, you stop receiving newsletters and offers. If you later want to receive them again, send us a ticket: the subscription isn't restored by the mailing list checkbox alone.

Closing your account

At the bottom of the page, the owner sees the red card for permanently closing the account. See Closing my account before using it.

Common problems