If you do not want to continue with a service, request a cancellation so no new invoice is issued.

Steps

1. Log in to the panel and go to My Services.
2. Open the service you want to cancel.
3. Choose Request Cancellation and give a reason.

When it takes effect

You can request cancellation at the end of the billing period, so you keep using the service until the date you have already paid for, or immediately.

Before you cancel

• Keep a backup of your data. After termination recovery is not always possible.
• If you have email on the service, download or migrate your messages.
• If the reason is technical or financial, tell us first in a ticket — there is usually a solution.